Easy Voice Recorder Help

Table of contents

General support information

Many problems can be fixed by restarting your device. If you’re having problems, please try this first. Some problems can also be fixed by uninstalling and reinstalling the application. Please note that Easy Voice Recorder cannot record phone calls on most phones. On some devices, Bluetooth is supported only for phone calls, and not for application audio.

Product information for Easy Voice Recorder and Easy Voice Recorder Pro can be found on the following pages:

Please test using the free version before upgrading to pro. If there are any problems, please check out the FAQ and troubleshooting sections, or contact us so that we can troubleshoot the problem together.

If you wish to help us translate EVR to your language, please join our collaborative translation project. You can do as much translation as you like; from a single button to the entire app. Do you want to take a sneak-peek on the features to come and help us build a better product for you? Then become a beta tester by joining our exclusive Google group.

FAQ

How do I…

Back up my recordings?

Transfer my recordings to my computer?

Use an external microphone?

Use Bluetooth mode?

Troubleshooting

I accidentally deleted a recording! How can I get it back?

I can’t record at all! I always get an error about other apps using the microphone.

I can’t record phone calls!

I can’t save recordings to my SD card on Android 4.4+!

I can’t send my recording via SMS or email.

My recordings sound terrible!

Parts of my recording are missing!

The app keeps getting interrupted!

Which devices have known issues?

FAQ

How do I…

Back up my recordings?

Your recordings are stored on your device, not in the cloud, and will not automatically transfer if you change devices. You can use an app like Dropbox or Google Drive to back up your recordings:

  1. Open the app and switch to the “Listen” tab.
  2. Select all of the recordings you wish to backup.
  3. Select the share icon from the action bar at the top of the screen.
  4. Choose the app you want to use for backing up your recordings.
  5. Wait for them to upload.
  6. If you have recordings in more than one folder, then repeat the above steps for all of the folders you wish to copy over to the new device.

You can also use an app like Dropsync to do this for you automatically.

See also:

Transfer my recordings to my computer?

It’s highly recommended to back up the recordings on your computer before opening or modifying them. Some phones have been known to corrupt the recordings when the person played them back directly from the device.

If you’re using Windows:

  1. Connect the phone to your PC with your USB cable.
  2. Make sure your phone is in USB or media storage mode.
  3. Browse to the phone from your computer.
  4. Locate the files; by default they will be stored in the “EasyVoiceRecorder” folder.

If you’re using a Mac:

  1. Download and install Android File Transfer before connecting the USB cable.
  2. Make sure your phone is in USB or media storage mode.
  3. Browse to the phone from your computer.
  4. Locate the files; by default they will be stored in the “EasyVoiceRecorder” folder.

If you can see files only on your device but not on your computer, then try restarting your device.

See also:

Use an external microphone?

On the latest Android devices, all you need to do is plug the microphone into your device’s headphone jack. Once the external microphone is plugged in, the device handles everything automatically.

To ensure that you do record from the external microphone, set Settings > Tuning > Microphone to “Main”.

See also:

Use Bluetooth mode?

To record with Bluetooth, first check your device settings and ensure that Bluetooth is enabled and that your microphone is paired and connected. In your Bluetooth microphone settings, ensure that “Media audio” is checked. Once that’s done, you can record from Bluetooth by returning to the app and setting Settings > Tuning > Microphone to “Bluetooth”.

Bluetooth only works with 8000Hz mono recordings. On some devices, Bluetooth is supported only for phone calls, and not for application audio.

See also:

Troubleshooting

I accidentally deleted a recording! How can I get it back?

Easy Voice Recorder doesn’t store remote copies of your recordings, so unfortunately, it’s unable to restore a deleted recording.

It may be possible to use the services of a data recovery specialist. The chances of a successful recovery increase the less you use your phone and the sooner this is done.

To help avoid this in the future, you can install Dropsync to automatically back up your recordings to Dropbox. For easier recovery of deleted files, you can also try Dumpster, a recycle bin for your Android device.

I can’t record at all! I always get an error about other apps using the microphone.

As these are all 3rd-party tools, Digipom unfortunately cannot provide any support or make any guarantees about their effectiveness.
Only one app may use the microphone at a time. If you encounter this error and nothing else seems to be using the microphone, please restart your device.

If the problem still persists, it might be caused by:

  • Having a call recorder or radio recorder installed and configured to always run, or running an app like MagicJack.
  • On some devices, Google Now’s voice detection may prevent other apps from using the microphone. Some custom 3rd-party launchers also listen in on the microphone.

See also:

I can’t record phone calls!

Easy Voice Recorder cannot record phone calls on most phones, as this is blocked by the hardware or by the operating system itself. As a workaround, you may be able to record the call by using the speaker phone and by trying different options under Settings > Main use.

I can’t save recordings to my SD card on Android 4.4+!

Beginning with Android 4.4 KitKat, full access to your SD card and other external storage is now blocked for all 3rd-party applications, like Easy Voice Recorder. This means that you won’t be able to create new recordings there. Your new recordings can only be saved in the app-specific folder assigned by Android, and these recordings will be erased if the app is uninstalled.

If you recently migrated from an earlier version of Android, your current recordings can still be played back from their old location even if Easy Voice Recorder couldn’t automatically move them to the new location for you. New recordings will need to be stored in the new location.

Due to bugs in Android 4.4 KitKat, Easy Voice Recorder may report folders on your SD card as writeable when they are actually blocked by the system.

I can’t send my recording via SMS or email.

If your recording is too large to send by email or SMS, then here are a couple of options you can try:

  • Turn on compression under Settings > Advanced & troubleshooting > Compress PCM files when sharing, then try again.
  • Use a third-party file sharing app, like Dropbox or We Transfer.

See also:

My recordings sound terrible!

On some devices, a hardware fault may cause poor recording quality or may cause recordings to sound like chipmunks. To improve the recording quality, keep the device away from noise and ensure that any sound-boosting options in the settings (i.e. xLOUD) are also turned off. You may also try turning off Boost volume (gain) by going to the Recording screen, touching the Filters icon (magic wand), and moving the boost slider all the way to zero.

Changing Settings > Sound quality to “High” and trying different options under Settings > Main use may help to fix these issues.

See also:

Parts of my recording are missing!

Some devices turn their microphones off when their screens go off, and Easy Voice Recorder cannot detect this on every device. For these devices, you will need to force the screen to remain on while Easy Voice Recorder is recording.

You can do this by going to Settings > Advanced & troubleshooting and setting Sleep mode while recording to “Allow dimmed screen” or “Leave screen on”.

See also:

The app keeps getting interrupted!

On some devices, the system will terminate running apps when the device goes to sleep. To keep the device awake, go to Settings > Advanced & troubleshooting and set “Sleep mode while recording” to “Allow dimmed screen”.

If the problem still occurs, turn off the device’s battery saver mode, and add the app to the battery optimization exception list. If a task killer is installed, the app will also need to be added to its exception list.

See also:

Which devices have known issues?

Nexus devices

Nexus 4, Nexus 5, Nexus 7, and others

The microphone input may be distorted or excessively amplified. This effect may be reduced by changing Settings > Main use to “Music and raw sound”.

Bluetooth recording can be problematic on these devices. On Android 4.4 KitKat, the recording may simply fail sporadically, and on Android 5.0 Lollipop, the recording may silently switch to the device microphone when putting the app into background mode or turning off the screen.

HTC One X

Stereo recording does not work.

Huawei

all models

Many models may have a slight chipmunk effect when recording in AAC, and the internal mic may introduce distortion.

Motorola Droid

all models

Recording and playback may only work when the screen is forced on, in Settings > Advanced & troubleshooting > Sleep mode while recording.

The Droid RAZR is confirmed to have a recording problem with the AAC format, starting with Android 4.0 Ice Cream Sandwich. The phone inserts a gap into the recording every ten minutes. Versions of the firmware earlier than Ice Cream Sandwich don’t seem to have this issue.

Older Motorola devices may sometimes create recordings that sound like chipmunks.

Samsung

Note 4 and Note 4 Edge

Bluetooth recording can be problematic on these devices. On Android 4.4 KitKat, the recording may simply fail sporadically, and on Android 5.0 Lollipop, the recording may silently switch to the device microphone when putting the app into background mode or turning off the screen.

Sony

all models with xLOUD

xLOUD may cause loud recordings to be distorted, even when gain is turned off.

See also:

Sony XPeria Mini Pro

A hardware problem may cause a buzzing / metronome noise.
CD-quality sample rates may not work.